TLB


 

OUR Staff HAs BEEN EVERYWHERE – RETAIL TO Corporate arenas. 

Our professional staff includes an award winning and bestselling author, a life coach, professional editors, graphic designers, job coaches, job placement specialists, and a customer service and retention expert. We have special expertise in publishing, employment services, staff development and coaching, personal coaching, document creation, and business consulting.

Once we have buy-in, we oversee the implementation process from start to finish.

IMPLEMENT

Dana Robbins,

 Dream, Inc.

EFFICIENCIES

BTLB staff monitors business project management at 3-week intervals, and employment services and book stages weekly.

  • UNT WISE Certified Employment Services
  • On-site customer service audits
  • Book project development
  • Service benchmarking
  • Jump Start training
  • Staff development
  • Business metrics
  • Industry standards compliance

“BTLB delivered everything they promised. Our customer satisfaction levels are at an all-time high!”

We identify technology, training, and processes to take your  book project, business, or customer service to the next level. 

TESTIMONIALS

SEASONED PROS

ASSESSMENT

PLANNING

OUR SERVICES

BTLB uses focus groups, beta readers, surveys, interviews, and observations to conduct a comprehensive assessment for the client's project goals.